Western Digital has apparently shut down its consumer cloud service and My Cloud backup service as a result of a breach in the company’s systems last week.

On Monday, WD said it had identified what it called a “network security incident involving Western Digital systems” on March 26 that involved an unauthorized third party gaining access. WD said it is working with law enforcement and outside security experts, but the investigation is still in its infancy. According to WD, the hacker took the data, but WD is still working to determine what and how much was leaked.

Unfortunately for customers, WD’s fix methods include “disabling systems and services offline” where appropriate. It appears to be related to the WD My Cloud service, which was completely disabled at the time of posting.

“Western Digital is currently experiencing outages for the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger,” the company announced on April 2. – We are working. to restore the service. We apologize for any inconvenience. The next update will be posted on Monday, April 3rd.”

updated: On April 7, Western Digital updated its My Cloud status page, stating that access to local files via a Windows or Mac computer on the local network has been restored via the Local Sharing tab. Of course, this is of limited usefulness: presumably, users could already simply access these files directly, transfer them over a standard network, and move them around on removable media. Remote access through My Cloud apps remains unavailable. The rest of the original news follows below.

WD’s My Cloud has been around for over a decade and is a private alternative to Google Drive, Microsoft OneDrive, Box, and other consumer and enterprise services. Unfortunately for Western Digital, the move from spinning hard drives to solid state drives has taken a toll on the company’s business over the past few years, and the current downturn in the PC market hasn’t helped. SSD prices have also dropped. This has resulted in revenue shifting to WD cloud services such as MyCloud. In January, WD said cloud services accounted for 39% of total revenue, down 36% from a year ago. (Cloud computing revenue fell by the same amount.)

Unfortunately, WD books won’t benefit from this either. “While Western Digital is focused on addressing this security incident, it has caused and may continue to cause disruptions to parts of the company’s business operations,” it said in a statement.

When will My Cloud be online again? WD hasn’t said anything, but the future still looks very uncertain at the moment. On the one hand, WD states that “as part of its remedial efforts, Western Digital is actively working to restore affected infrastructure and services.” On the other hand, the company says it still plans to “take additional steps if necessary.” To us, it sounds like a very formal, very official approximation: “We have no idea what’s going on right now, but we’re doing our best.”